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Cloud Workspaces Runbook for Western Union v1.0

Macrometa Cloud Workspaces is redefining our approach to remote work and productivity. As a cloud-based virtual environment, it enables effective access to your work tools and business-specific applications directly from your browser. The service includes a suite of tools designed for high performance and security, including remote browser access and remote desktops on the edge.

For Western Union, Cloud Workspaces provides the following key services:

Objective​

This runbook provides a comprehensive guide on how to use the Western Union App and remote desktops from Cloud Workspaces efficiently. It includes steps for accessing the services and troubleshooting common issues.

Connecting to Workspaces​

note

Ignore steps 1 and 2 if you are already logged into Cloud Workspaces.

  1. Open your browser and enter the Workspaces URL. This URL connects you to the Workspace environment and displays a login screen.

    login-page

  2. Login with appropriate credentials to your workspace.

  3. After logging in,

    • For first-time users, the Software Downloads screen is displayed for you to download the appropriate installer for the service you want to use. Refer to the respective guides for more details on the VDI and RBA installers. Click Homepage to proceed to the Workspaces homepage.

      onboarding-page

    • If you're a returning user, you are automatically redirected to the homepage. The services displayed in your homepage is based on your user subscription. The homepage below is for users subscribed to RBA and VDI.

      vdi-rba-user

note
  • VDI users with only Universal Client won't see Software Downloads and will be redirected to the homepage instead. See Workspace subscriptions for more details.
  • If you missed the installers, click the Software Downloads menu from the sidebar.

Account options​

  1. The sidebar gives you quick access to the User Guide and Logout options.

  2. To see your username, click the user icon in the top-right corner.

  3. To log out, you can either click Logout in the sidebar or click the user icon and choose Logout from the dropdown. You'll be prompted to confirm this action as shown below. Click the Logout button to complete the process.

    logout

Workspaces subscriptions​

Cloud Workspaces has different tools in its toolbox which are available based on subscriptions. Depending on subscriptions, there are three classes of Cloud Workspace users:

tip

The subscriptions determine the options displayed in the Homepage and Software Downloads.

  • VDI users: Users with this subscription can only access the Windows VDI. After logging into Workspaces, the user has the following homepage:

vdi-user

note

The Client available for your VDI may differ. Visit the VDI documentation for more details.

  • RBA users: Users in this group have the browser subscription and can access the WUPOS application using RBA.

rba-user

  • VDI and RBA users: These users have full access to the Workspaces toolbox, which includes the WUPOS application and the Windows VDI.

vdi-rba-user

Next steps: